IS SHIPPING FREE?
Shipping is free .
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If it is possible ,your order would be shipped in one packet only but in event of decision to be made to avoid any breakage or due to other reasons ,your order would be shipped in more than one packet.
At the moment ,all orders would be dispatched from Sydney ,Australia.
WHEN WILL I RECEIVE MY ORDER?
We will do our best in normal conditions ,your order would be dispatched withing 1- 4 working days.Than all depend on courier company how many days they take.But we have tried to select best courier to deliver your order faster.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible and if confirmed by courier company in case of lost of order due to some reasons.. Please see our refund and return policy for when these might be applicable to shipping situations.If custom,excise or any Govt institute ,organisation,department take control over your order we are not responsible to chase them.You have to chase and have to do followups.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our website are FOB ,Sydney (AUSTRALIA) inclusive of Australian Government Taxes, which means you may be liable to pay for duties and taxes once you receive your order,if any out of Australia. Import taxes, excise ,any duties and related customs fees may be charged once your order arrives to its final destination, if applicable ,which are determined by your local customs office or any government department if any . Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office or related Government department.
FOR USA BUYERS
On single order more than 800 USD ,there would be duty and/or levies and/or custom and/or excise applicable ,would be buyers responsibilities.
FOR NEW ZEALAND BUYERS
On single order more than 400 NZD ,there would be duty and/or levies and/or custom and/or excise applicable ,would be buyers responsibilities.